Cancellations:
Cancellations can be made using the Manage Bookings customer portal. Cancellation fees are as follows:

• More than 72 hours before appointment time: no fee, full refund
• Within 72 hours of appointment: 50% fee
• Same day cancellation: 100% fee

After a cancellation is made, your refund will be processed within 3 business days. Fees are waived in the case of personal injury or unavoidable external circumstances, which are evaluated on a case-by-case basis.

Rescheduling:
Customers can reschedule their own lessons using the Manage Bookings customer portal.

• Rescheduling is disabled when the appointment is within 24 hours.
• For slight schedule adjustments, call Coach Hafsa for accommodation requests.